My computer died on me. It’s not that I can’t live without my computer however my 5 year old computer died on me when I need it most. Three years back, “Pooch” (I just coined him for reference now) never failed me. He was with me – every report, every senseless essay and even in my thesis. Yet now, I couldn’t resuscitate him. *sign! Pooch needs to be under intensive care and the only doctor I know, Louie, my best friend, is not yet available.
I consulted my former technical support representative officemates. They can only think of one solution, to replace Pooch. It hit me rock bottom. I was hurt. They didn’t have any right to say that. I love Pooch. He was the only constant in my life for the past five years. He has been a witness of my sob stories and glorious victories. But why should I believe a bunch of tech reps? I have been once. I’m no computer genius yet I always aced First Call Resolution.
I tried the only logical thing I know, to Google. I jotted several resolutions. I tried all of it but it didn’t work. Believing in my expertise as a Tech Rep, I dismantled Pooch. I operated him for hours but to no avail. Pooch was now on his death bed and I can’t put him back together.
I was in need of a real computer doctor. I called Louie again. Her only available time would be ten days later. *sigh, again! I guess I’ll just have to wait.
Ten days later, Louie came. I was ecstatic to see her at work. She checked Pooch, tapped something inside, put her together back again, and then turned him on. I heard the fan rotating. Beep! Pooch beeped once. Beep! He beeped again. I saw Pooch coming back to life. My jaw dropped and I grinned from ear to ear.
All the hardwork, the researches and my expertise in troubleshooting computers over the phone never helped. But I was glad that three weeks of suffering came to an end. It only took One tap. ONE TAP. Who was I kidding!? I am no Technician. I was a Technical Support Representative who relied on my English accent and of course, self-confidence.
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